Indoor shot of calm relaxed woman has fresh healthy skin, keeps eyes shut, wears collagen

 

Spa Policies

The following information is intended to make your visit as seamless and enjoyable as possible. By booking an appointment with Complexions by Misty, you agree to all of the following spa policies. XOXO, Misty

Covid-19 & Flu Guidelines

Complexions by Misty is committed to providing a clean, healthy environment for all guests. For everyone's safety, please do not come to your appointment if you are sick, have been sick or exposed to someone who has been sick! Masks and Vaccines are not required.

Appointment & Cancellation Policy

I offer online booking for your convenience. If you have questions, please call/text 661-747-9040. I understand circumstances beyond your control may require you to reschedule or cancel your appointment. Please contact me as soon as you are aware of the conflict. If you need to cancel or reschedule, I require a 24-hour notice. Guests who no-show or cancel in less than 24 hours will need to pre-pay for future services at time of booking.

Spa Etiquette 

Please remember appointments are time-based, one late client affects other client’s scheduled appointments. I suggest you arrive at least 10 minutes prior to your scheduled appointment time to fill-out a consultation form. If you arrive late, I will do my very best to accommodate your entire service, however you will still be charged in full for your scheduled appointment time. 

Quiet & Tranquility

As courtesy to other guests, please silence your phone prior to entering and step outside for phone calls. If you have a child with you, please ensure that other guests are not interrupted and have a tranquil, relaxed environment.

Payment Methods & Gift Certificates

I accept cash, credit cards, Venmo, and Apple Pay. Gift Certificates are a wonderful way to give the gift of healthy skin. Gift Certificates can be purchased online. Gift Certificates are treated as cash, and not replaceable. Gift Certificates never expire (unless donated). In the event of a no-show or same day cancellation, gift certificates will become invalid and be used to cover the cost of the missed appointment. All sales are final.

Exchanges & Returns

Services, skincare products, clothing, retail items, and gift certificates cannot be returned or exchanged. Therefore, all sales are final on services, skincare products, clothing, retail items, and gift certificates.