Thank you for choosing Complexions by Misty. The following information is intended to make your visit as seamless and enjoyable as possible. By booking an appointment with Complexions by Misty, you agree to all of the following spa policies. XOXO, Misty
GUEST GUIDELINES FOR COVID-19
As of 10/13/20, Complexions by Misty is open. In the events of COVID-19, I'm taking every precaution to protect our guests and service providers. For everyone's safety, it’s important that we adhere to Local, State and Federal guidelines related to COVID19. I have been trained on service and sanitation protocols, and have a supply of PPE ready to use. To keep everyone healthy, please do not come to your appointment if you are sick, have been sick or exposed to someone who has been sick or has had any flu-like symptoms within 14 days of your appointment. Stay home if you have these symptoms: cough, fever, chills, difficulty breathing, muscle pain, sore throat and loss of taste and/or smell. Please Read Our Full Guidelines Here.
APPOINTMENTS AND CANCELLATION POLICY
Advanced reservation for service(s) is highly recommended. If you need to cancel or reschedule, I require a 24 hour notice. Guests with two or more appointments cancelled, changed or rescheduled in less than 24 hours will need to pre-pay for all future services.
ARRIVAL & SPA ETIQUETTE
Due to COVID19 regulations, upon arrival please text "HERE" and I will let you into the spa. I suggest you arrive at least 10 minutes prior to your scheduled appointment time to fill-out a consultation form. If you arrive late, I will do my very best to accommodate your entire service, however you will be charged in full for your service.
PAYMENT METHODS & GIFT CERTIFICATES
I accept cash, credit cards, venmo, and apple pay. I do not accept personal checks. Spa Gift Certificates are a wonderful way to give the gift of relaxation and healthy skin. Gift Certificates can be purchased at the front desk or online. Gift Certificates are treated as cash, and not replaceable. Gift Certificates never expire (unless donated to an organization). In the event of a no-show or same day cancellation, gift certificates will become invalid and be used to cover the cost of the missed appointment. All sales are final.
RETURNS & EXCHANGES
Due to Covid19 regulations all products and boutique items cannot be returned or exchanged. Therefore all sales are final on products, boutique items, services and gift certificates. I do offer personalized product samples.
EXTRA GUEST & AGE REQUIREMENT
Guests under the age of 18 must have parental consent.
Oasis loves children, however no child under the age of 12 is permitted in the spa without an appointment. Children under 12 may not wait in the lobby unless supervised by an adult.
SERVICES & REGULATIONS
I abide by The California Board of Barbering and Cosmetology regulations. A Licensed Esthetician in California cannot Tint, Henna or Perm lashes and/or brows. The use of a Micro-Needle, Lancet, Dermaplane, Laser, Hyaluron Pen, and Fibroblast Plasma Pen are considered the practice of medicine, therefore I do not offer these services.