SPA POLICIES

Thank you for choosing Complexions by Misty. The following information is intended to make your visit as seamless and enjoyable as possible. By booking an appointment with Complexions by Misty, you agree to all of the following spa policies. XOXO, Misty

 

GUEST GUIDELINES FOR COVID-19

Complexions by Misty is committed to providing a clean, healthy environment for all guests. We have been trained on sanitation protocols and have a full supply of PPE ready to use at all times. That being said, Complexions by Misty is a "NO MASK" friendly environment. For everyone's safety, please do not come to your appointment if you are sick, have been sick or exposed to someone who has been sick!

APPOINTMENTS AND CANCELLATION POLICY

Advanced bookings are highly recommended. If you need to cancel or reschedule, I require a 24 hour notice. Guests with no-shows, cancelled, or rescheduled appointments in less than 24 hours will need to pre-pay for all future services.

ARRIVAL & SPA ETIQUETTE

I suggest you arrive at least 10 minutes prior to your scheduled appointment time to fill-out a consultation form. If you arrive late, I will do my very best to accommodate your entire service, however you will be charged in full for your service. 

PAYMENT METHODS & GIFT CERTIFICATES

I accept cash, credit cards, venmo, and apple pay. I do not accept personal checks. Spa Gift Certificates are a wonderful way to give the gift of relaxation and healthy skin. Gift Certificates can be purchased at the front desk or online. Gift Certificates are treated as cash, and not replaceable. Gift Certificates never expire (unless donated to an organization). In the event of a no-show or same day cancellation, gift certificates will become invalid and be used to cover the cost of the missed appointment. All sales are final.

RETURNS & EXCHANGES

All products and boutique  items cannot be returned or exchanged. Therefore all sales are final on products, boutique items, services and gift certificates. I do offer personalized product samples.

SERVICES & REGULATIONS

I abide by The California Board of Barbering and Cosmetology regulations. A Licensed Esthetician in California cannot Tint, Henna or Perm lashes and/or brows. The use of a Micro-Needle, Lancet, Dermaplane, Laser, Hyaluron Pen, and Fibroblast Plasma Pen are considered the practice of medicine, therefore I do not offer these services.